Info-Tech in the News

Julie Geller, Principal Research Director, discusses Lyft’s integration of Anthropic’s generative AI for customer service. She notes that this move signals a shift from simple automation to AI-driven customer experience enhancements, potentially setting a new standard for polished, responsive int...

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Brittany Lutes, Research Director at Info-Tech Research Group, discusses the challenges enterprises face in sourcing talent adept in rapidly evolving AI and related technologies. She highlights that the swift advancement in areas like AI, machine learning, cybersecurity, data analysis, compliance...

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Erik Avakian, Technical Counselor, comments on the recent concerns regarding a potential security breach at the U.S. Office of Personnel Management (OPM). He emphasizes the critical importance of transparency and timely communication in such situations, noting that delays or obfuscation can erode...

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Brian Jackson, Principal Research Director, highlights the growing pressure on enterprises to demonstrate ROI from their generative AI investments in 2025. He notes that while organizations have spent the past two years experimenting with GenAI, expectations have shifted toward delivering measura...

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Jeremy Roberts, Senior Research Director, comments on SAP's introduction of the 'SAP ERP, private edition, transition option,' noting that it provides large organizations with a viable path to modernize their ERP systems while mitigating the risks associated with a full-scale migration to S/4HANA...

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Jeremy Roberts, Senior Research Director, comments on OpenAI's new deep research agent, highlighting its potential to enhance complex research tasks. He notes that this development could significantly impact how organizations approach data analysis and decision-making processes.

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Thomas Randall, Director of AI Market Research, discusses OpenAI’s development of deep research AI agents, highlighting their ability to conduct multi-step internet research for complex tasks. He notes that while these agents improve reliability through enhanced deliberation and fact-checking, th...

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Thomas Randall, Director of AI Market Research, discusses Meta’s open-source approach to AI, noting that it positions the company as a key player in enterprise AI adoption. He highlights that by making its Llama models open-source, Meta is aiming to establish them as the default choice for develo...

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Brittany Lutes, Research Director, discusses the growing strategic importance of CIOs, noting that nearly one-quarter of them aspire to become CEOs. She highlights that as technology becomes deeply embedded in business operations, the skills required for top leadership roles are shifting toward a...

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