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Tech Sector Opens the Door on the Post-Quantum Cryptography Era
Brian Jackson, Principal Research Director, discusses the tech sector's transition into the post-quantum cryptography era, emphasizing the importance of developing encryption methods resilient against quantum computer attacks. According to Jackson, this shift is crucial for protecting sensitive d...
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AWS, Salesforce Upgrade Contact Center Tech as Generative AI Creeps In
Julie Geller, Principal Research Director, discusses AWS and Salesforce's new call center solutions aimed at enhancing customer service. These technologies aim to streamline operations and improve the customer experience by leveraging advanced AI and data analysis tools. This development reflects...
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Hijacking a Phone Call with AI is ‘Fairly Easy’, says IBM Researcher
Erik Avakian, Technical Counselor, discusses the relative ease with which AI technology can now hijack phone calls, highlighting a growing concern in digital security as reported by an IBM researcher. This development underscores the urgent need for robust security measures to combat the increasi...
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Why Open Source Models Could Be the Future of AI
Shashi Bellamkonda, Principal Research Director, discusses the future dominance of open-source AI models over proprietary ones. Bellamkonda highlights the increasing interest in open-source models due to their accessibility, which could drive innovation and democratize AI development.
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Can Anyone Be a Realistic Competitor for OpenAI?
Bill Wong, research fellow, discusses the challenge of competing with OpenAI, highlighting the company's advancements and dominance in generative AI technology. Despite OpenAI's lead with innovations like ChatGPT, Wong suggests the AI field remains dynamic, offering possibilities for new and exis...
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OpenAI Quells Some Enterprise Fears as Leadership Saga Concludes
Scott Bickley discusses the recent turbulence within OpenAI's board, highlighting the challenges and leadership changes the organization has faced. According to Bickley, the focus is on how such internal dynamics impact the governance and direction of OpenAI, especially concerning generative AI d...
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Why the Human Touch (As Opposed to AI) Matters in Creative Industries
Terra Higginson, principal research director, highlights the crucial role of human creativity and empathy in creative industries, arguing against the sole reliance on AI. Higginson emphasizes that while AI can support creative processes, it cannot replace the unique insights, emotional depth, and...
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Back to CX Basics: Where Does Modern Tech Fit In?
Julie Geller, principal research director, highlights the significance of incorporating generative AI into customer experience strategies for achieving personalization at scale while cautioning against neglecting fundamental customer service principles.
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How AI Is Transforming Project Management
Barry Cousins, distinguished analyst and research fellow, shares insights on how AI is revolutionizing project management by enhancing decision-making processes, optimizing resource allocation, and improving efficiency. Cousins emphasizes the role of AI in transforming traditional methodologies i...
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