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Identify and Manage Operational Risk Impacts on Your Organization
Understand internal and external vendor risks to avoid potential disaster.
More than any other time, our world is changing. As a result, organizations – and their vendors – need to be able to adapt their plans to accommodate risk on an unprecedented level.
A new threat will impact your organization's operations at some point. Make sure your plans are flexible enough to manage the inevitable consequences and that you understand where those threats may originate.
Our Advice
Critical Insight
- Identifying and managing a vendor’s potential operational impact on your organization requires multiple people in the organization across several functions. Those people all need coaching on the potential changes in the market and how these changes may affect operations.
- Organizational leadership is often taken unaware during crises, and their plans lack the flexibility to adjust to significant market upheavals.
Impact and Result
Vendor management practices educate organizations on the different potential risks from vendors in your market and suggest creative and alternative ways to avoid and help manage them.
- Prioritize and classify your vendors with quantifiable, standardized rankings.
- Prioritize focus on your high-risk vendors.
- Standardize your processes for identifying and monitoring vendor risks to manage potential impacts with our Operational Risk Impact Tool.
Identify and Manage Operational Risk Impacts on Your Organization Research & Tools
1. Identify and Manage Operational Risk Impacts to Your Organization Storyboard – Use this research to better understand the negative impacts of vendor actions to your brand reputation.
Use this research to identify and quantify the potential operational impacts caused by vendors. Utilize Info-Tech's approach to look at the operational impact from various perspectives to better prepare for issues that may arise.
2. Operational Risk Impact Tool – Use this tool to help identify and quantify the operational impacts of negative vendor actions.
By playing the “what if” game and asking probing questions to draw out – or eliminate - possible negative outcomes, everyone involved adds their insight into parts of the organization to gather a comprehensive picture of potential impacts.
Identify and Manage Operational Risk Impacts on Your Organization
Understand internal and external vendor risks to avoid potential disaster.
Analyst perspective
Organizations need to be aware of the operational damage vendors may cause to plan around those impacts effectively.

Organizations must be mindful that operational risks come from internal and external vendor sources. Missing either component in the overall risk assessment can significantly impact day-to-day business processes that cost revenue, delay projects, and lead to customer dissatisfaction.
Frank Sewell,
Research Director, Vendor Management
Info-Tech Research Group
Executive Summary
Your ChallengeMore than any other time, our world is changing rapidly. As a result, organizations – and their vendors – need to be able to adapt their plans to accommodate risk on an unprecedented level. A new threat will impact your organization's operations at some point. Make sure your plans are flexible enough to manage the inevitable consequences and that you understand where those threats may originate. |
Common ObstaclesIdentifying and managing a vendor’s potential operational impact on your organization requires multiple people in the organization across several functions. Those people all need coaching on the potential changes in the market and how these changes may affect operations. Organizational leadership is often taken unaware during crises, and their plans lack the flexibility to adjust to significant market upheavals. |
Info-Tech's ApproachVendor management practices educate organizations on the different potential risks from vendors in your market and suggest creative and alternative ways to avoid and help manage them. Prioritize and classify your vendors with quantifiable, standardized rankings. Prioritize focus on your high-risk vendors. Standardize your processes for identifying and monitoring vendor risks to manage potential impacts with our Operational Risk Impact Tool. |
Info-Tech Insight
Organizations must evolve their risk assessments to be more adaptive to respond to threats in the market. Ongoing monitoring of the vendors tied to company operations, and understanding where those vendors impact your operations, is imperative to avoiding disasters.
Info-Tech’s multi-blueprint series on vendor risk assessment
There are many individual components of vendor risk beyond cybersecurity.

This series will focus on the individual components of vendor risk and how vendor management practices can facilitate organizations’ understanding of those risks.
Out of Scope:
This series will not tackle risk governance, determining overall risk tolerance and appetite, or quantifying inherent risk.
Operational risk impacts
Potential losses to the organization due to incidents that affect operations.
- In this blueprint we’ll explore operational risks, particularly from third-party vendors, and their impacts.
- Identify potentially disruptive events to assess the overall impact on organizations and implement adaptive measures to identify, manage, and monitor vendor performance.


About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Talk to an Analyst
Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.
Book an Analyst Call on This Topic
You can start as early as tomorrow morning. Our analysts will explain the process during your first call.
Get Advice From a Subject Matter Expert
Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.
Unlock Sample ResearchAuthor
Frank Sewell
Related Content: Vendor Management
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Search Code: 101339
Last Revised: April 24, 2023
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