This project will help you prepare for the application of emerging AI technologies to IT operations. Read this Executive Brief to:
- Understand how cognitive service management tools can strengthen a shift-left service support strategy.
- Learn why implementing AI tools can be difficult for organizations with low service management process maturity.
- Understand Info-Tech's methodology and approach to prioritizing AI ITSM applications.
Don't fall prey to the AI-bandwagon effect. AI will support IT operations only if it helps you meet organizational goals.
