Service Desk Outsourcing RFP Scoring Tool

Author(s): Jordan Detmers, Michel Hebert, Natalie Sansone

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Sifting through the variety of responses you will receive from vendors can be a daunting task. This tool provides you with a method to quantify the responses to your request for proposal (RFP) to make your selection process more efficient.

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Define Requirements for Outsourcing the Service Desk

Prepare your RFP for long-term success, not short-term gains.

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