Tagged - help desk

Service Definition Checklist

Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.

HR Leaders Want Artificial Intelligence to Improve Employee Experience

A recent survey by Espressive, an artificial intelligence (AI)-based enterprise service management software vendor, indicates that applying AI in HR departments is a...

Streamline Application Management – Phase 2: Govern Application Management

This phase of the Streamline Application Management blueprint will help you build your product backlog governance, and target state application management processes and...

Streamline Application Management – Phase 3: Build Your Optimization Roadmap

This phase of the Streamline Application Management blueprint will help you build your optimization roadmap.

Application Management Maturity Assessment Tool

This tool, associated with Streamline Application Management, will help you assess the maturity of your application management practice.

Application Management Strategy Template

This template, associated with Streamline Application Management, will help you define and document your application management strategy and optimization initiatives.

Streamline Application Management – Phase 1: Define Your Priorities

This phase of the Streamline Application Management blueprint will help you define your application management expectations and goals.

Streamline Application Management

Application management is the foundation for creating an exceptional customer experience by emphasizing cross-functional accountability for business value and product and...
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Streamline Application Management – Executive Brief

Read this Executive Brief to understand why a strong application management practice is critical for IT's success.

Streamline Application Management – Phases 1-3

This storyboard will help you build a strong application management foundation with good practices.
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