Tagged - help desk

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Change Description Form Use this template to outline the details of a major departmental or organizational change.
Stakeholder Analysis Tool Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.
Five Reality Checks: Before You Outsource Your Help Desk Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...
Help Desk Software: Comparative TCO Calculator For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...