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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This template will help you document the service support strategy as you work through the project blueprint.
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ServiceNow Madrid will have improved mobile device capabilities. These benefits will take effort, but should be worth the investment.
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ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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This tool will help you score the responses from your vendor to assist in your selection.
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This tool enables enterprises to evaluate and compare the results of a remote control software RFP process quickly and easily.
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