|
This tool will help identify your organization's current service management maturity level.
|
|
|
Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
|
|
|
The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
|
|
|
This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
|
|
|
A Standard Operating Procedure (SOP) is an essential component in making sure all operational stakeholders execute a consistent process for application maintenance estimation.
|
|
|
Use this template to organize the project so that you can make effective resource allocation decisions, lay the foundation for all subsequent changes to project planning,...
|
|
|
Build out a complete business process diagram for your current application maintenance process.
|
|
|
This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project.
|
|
|
This stage gate checklist allows the IT department to determine if it is ready to take on the task of improving its application maintenance processes.
|
|
|
Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
|
|
