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Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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How is vendor management defined? Info-Tech’s The Five Vendor Management Pillars of Excellence defines vendor management as a proactive, holistic, and strategic approach to...
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Use this tool to help identify and quantify the strategic impacts of negative vendor actions.
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Use this research to better understand the negative impacts of vendor actions on your strategic plans.
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Organizations must evolve their strategic risk assessments to be more adaptive to respond to global changes in the market. Ongoing monitoring of the market and the vendors...
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A bad RFP is ineffective and incomplete; it creates more questions than it answers; and, perhaps most importantly, it does not meet your organization expectations. Using...
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An effective security budget is one that achieves the greatest amount of risk reduction for the least amount of money spent. During this session we will summarize how to...
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Use this tool to create your IT category plan. This tool will assist you in identifying and prioritizing your sourcing initiatives and negotiations with your IT vendors.
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