Infrastructure & Operations

Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

IT infrastructure outsourcing has become commonplace. Success requires careful planning and diligent execution.
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Outsource Systems Management – Vendor Engagement Template

Use this template to plan your vendor engagement strategy and ensure a continuous, collaborative, and mutually beneficial relationship with your vendor.

Managed Service Provider RFP Template

Use this template alongside the Outsource Systems Management Project blueprint deck to draft an effective RFP that will ensure you have complete coverage of your...

Outsource Systems Management – Project Charter Template

An effective project charter can help bring key stakeholders on board by clearly communicating the scope and benefits of your project. Use this template to organize your...

Outsourcing Systems Management Decision Workbook

Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...

Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...

Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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Release and Deployment Management Metrics Tool

This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.

Release and Deployment Management Gap Analysis Tool

This tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and...

Systems Management Tool Rationalization Matrix

Create a management tool inventory and identify redundant capabilities to effectively streamline your software toolkit.
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