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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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End-user acceptance is one of the biggest challenges to desktop virtualization adoption. With a plan to maintain a consistent message and a consistent front, IT can set...
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The pilot test assessment will help guide your evaluation of the state of the pilot project. It provides a place to record technical requirements, KPIs, and existing or...
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The Desktop Virtualization End-User Satisfaction Survey is a great way to measure the effectiveness of your desktop virtualization implementation. End users can provide...
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Request for Proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...
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Assessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document...
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Making the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will...
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