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Shift from the emergency to the next normal.
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Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...
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There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment,...
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Use this tool to help you estimate the number of resources required to support your demand over time.
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Use this RACI chart to outline metrics program roles and responsibilities at your organization.
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Leverage this template to create a communication tool after implementing your Infra & Ops metrics program, and use it when meeting with the CEO, CIO, and business leads.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
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