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Read this Executive Brief to understand why managing metrics is pivotal for managing your business.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
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This template will provide the means to track data on each metric that enables full lifecycle management.
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Leverage this tool as a reporting template.
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Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...
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Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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