|
IT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft.
|
|
|
Communicate the business impact of technical debt and different options to address it.
|
|
|
Use this tool to estimate business impact and prioritize critical technical debt.
|
|
|
Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
|
|
|
Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
|
|
|
Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...
|
|
|
IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
|
|
|
Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
|
|
|
Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
|
|
|
Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
|
|
