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On December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
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On December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.
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On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration...
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Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.
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Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.
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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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Use this training deck to deliver customer service training to your IT service desk team.
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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can...
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...
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