|
SD-WAN vendors promise to empower local IT to bend a black-box, monolithic world of telecom-centric, MPLS-type services into something responsive and valuable to the...
|
|
|
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS)...
|
|
|
On December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
|
|
|
On December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.
|
|
|
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration...
|
|
|
Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.
|
|
|
Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.
|
|
|
This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
|
|
|
Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
|
|
|
Use this training deck to deliver customer service training to your IT service desk team.
|
|
