Infrastructure & Operations

Microsoft Teams Cookbook – Executive Brief

Learn critical insights for an effective Teams rollout.

Microsoft Teams Cookbook

Use Info-Tech’s Microsoft Teams Cookbook to successfully implement and use Teams. This cookbook includes recipes for IT best practices for governance over Teams rollout...

Webinar: Responsibly Resume IT Operations in the Office

IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized roadmap for safe reopening...

Verizon Acquires BlueJeans for $400-500 Million

Verizon has acquired BlueJeans for between $400-500 million. The move will see BlueJeans integrated into Verizon’s 5G plans, utilizing BlueJeans' advanced and encrypted...

Tech Trend Update: If Contact Tracing Then Distributed Trust

The concept of distributed trust in technology design has become even more important as mobile contact tracing apps emerge as a tool to help fight COVID-19.

Select a Right-Sized Contact Center Solution

Exploring the vendor landscape for contact center solutions is complicated, with a variety of metrics to consider within a service level agreement. This note helps narrow...

Release Management Build Procedure Template

The Build Procedure Template is an outline for you to document the steps for software and hardware builds, enabling technical teams to install it the same way each time.

Release Management Deployment Tracker

Use the Release Management Deployment Tracker to standardize the release and deployment schedule and ensure the appropriate information is documented effectively each...

Stabilize Release and Deployment Management – Phase 4: Measure, Manage, Improve

This phase of the blueprint will help you determine desired goals for release management to ensure both IT and the business see the benefits of implementation.

Stabilize Release and Deployment Management – Phase 3: Build, Test, Deploy

This phase of the blueprint will help you take a holistic and comprehensive approach to effectively designing and building releases and getting everything right the first...
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