The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.
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IT leaders are still accountable for service continuity, even when those services are moved to the cloud. When an O365 outage occurs, the CEO is calling you, not Microsoft.
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IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to provide exceptional service...
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Document your procedures to identify control points and areas of opportunity.
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