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Prioritize the order in which the IT incident runbooks will be developed based on the frequency and the impact of the potential incidents.
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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Document your procedures to identify control points and areas of opportunity.
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Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...
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The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. Read this Executive...
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Use this template to record the roles and responsibilities of your chatbot support team.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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