|
Use this template to document the strategy to shift service support left.
|
|
|
Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
|
|
|
This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
|
|
|
Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
|
|
|
Use this template to document service desk process workflows for knowledge creation, usage, and review.
|
|
|
Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
|
|
|
Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
|
|
|
Organizational resilience today requires a new way of thinking about backups and disaster recovery.
|
|
