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Present initial results from your pilot BCP project and next steps for your BCP initiative.
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Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.
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Track business continuity teams, roles, responsibilities, and key vendors/suppliers.
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Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.
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At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Use this template to document the strategy to shift service support left.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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