Operations

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Service Desk Roles and Responsibilities Guide The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
Take Control of Cloud Costs on Microsoft Azure – Phases 1-4 Develop processes, procedures, and policies to effectively manage cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Executive Brief Get a handle on cloud costs.
Take Control of Cloud Costs on Microsoft Azure Develop processes, procedures, and policies to effectively manage cloud costs.
Service Cost Cheat Sheet for Azure Document cost factors by cloud service.
Cloud Cost Glossary of Terms Define cloud cost management terms.
Take Control of Cloud Costs on AWS Develop processes, procedures, and policies to effectively manage cloud costs.
Cloud Cost Management Policy Document your cloud cost management policies.
Cloud Cost Management Capability Assessment Assess your organization's cloud cost management capabilities.
Cloud Cost Management Worksheet Document your cloud cost management processes and procedures.