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AI Trends 2025: Learn about the four trends that will inform AI strategies in 2025.

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AI represents an exponential opportunity for all organizations, and yet relatively few have been able to progress beyond the initial discovery phase. Leverage the power of packaged AI solutions to realize your AI goals.

Identify your top AI use cases Select your AI vendors Fast-track your POCs Optimize core processes using AI Redesign your client experience with AI Assess your governance and risk posture Manage organizational changes Pursue big bets

Take the lead in your
AI transformation

Take the lead in your AI transformation

Identify your top AI use cases

Best Resources to Leverage

Build Your AI Business Case Get Started With Artificial Intelligence Capitalizing on AI

Additional Recommendations

Identify and Select Pilot AI Use Cases Build Your AI Strategy Roadmap
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Select your AI vendors

Best Resources to Leverage

Launch Your AI Proof of Concept Select Your Generative AI Vendor

Additional Recommendations

Build Your AI Solution Selection Criteria Prepare to Negotiate Your Generative AI Vendor Contract Work With AI Vendors to Get Ahead, or Sit Back and Watch Someone Else Dictate Your AI Transformation AI Solution Summary: ServiceNow IT Service Management AI Solution Summary: HubSpot

Other Topics of Interest

The Rapid Application Selection Framework Fast Track Tool: Select and Evaluate Vendors Vendor List Evaluation Tool
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Fast-track your POCs

Best Resources to Leverage

Launch Your AI Proof of Concept

Additional Recommendations

Get Started With Artificial Intelligence

Other Topics of Interest

Build a Chatbot Proof of Concept Project Success Assurance | Info-Tech Research Group (infotech.com)
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Optimize core processes using AI

Best Resources to Leverage

Capitalizing on AI Boost Solution Delivery Throughput With AI

Additional Recommendations

Capitalizing on AI Integrated Marketing With Generative AI Top 3 AI Digital Marketing Use Cases and Tools AI Is Revolutionizing the RFP Navigating the Frontier: Generative AI's Promise and Peril for Product and Product Marketing Managers Get Started With AI in Requirements Management HR Leaders Want Artificial Intelligence to Improve Employee Experience

Other Topics of Interest

Optimize the IT Operations Center Diagnose and Optimize Your Lead Gen Engine Drive Real Business Value with an HRIS Strategy
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Redesign your client experience with AI

Best Resources to Leverage

Generative AI Use Cases for Marketing, Sales, and Customer Service

Additional Recommendations

Capitalizing on AI Generative AI Use Cases for Marketing, Sales, and Customer Service Prepare for Your First Jump Into AI for Marketing and Sales by Minimizing Risk Outperform Your Competition by Leveraging Artificial Intelligence to Enhance Your Sales and Marketing Funnel Conversational AI: The Future of Customer Experience, Sales, and Marketing

Other Topics of Interest

Build a Strong Technology Foundation for Customer Experience Management Develop an IT Strategy to Support Customer Service
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Assess your governance and risk posture

Best Resources to Leverage

Govern the Use of AI Responsibly With a Fit-for-Purpose Structure Develop Responsible AI Guiding Principles

Additional Recommendations

Address Security and Privacy Risks for Generative AI Prepare for AI Regulation Conduct an AI Privacy Risk Assessment Mitigate Machine Bias

Other Topics of Interest

Establish Effective Security Governance & Management Build an IT Risk Management Program
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Manage organizational changes

Best Resources to Leverage

An AI Primer for Business Leaders

Additional Recommendations

An AI Primer for Business Leaders Design Your AI Target Operating Model Plan Your Early AI Moves: Training for Business Leaders

Other Topics of Interest

Drive Adoption and Sustain Transformational Change Master Organizational Change Management Practices Develop an IT Strategy to Support Customer Service Exponential IT for People and Leadership
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Pursue big bets

Create your AI strategy

Build Your AI Strategy Roadmap Build Your Generative AI Roadmap Build a Scalable AI Deployment Plan Drive Business Value With Off-the-Shelf AI Assess Your AI Maturity Build a Business-Aligned IT Strategy IT Strategy Visualization Service

Get your data in order

Build a Robust and Comprehensive Data Strategy Define a Data Practice Strategy to Power an Autonomous Enterprise Drive Business Value With Off-the-Shelf AI Create a Data Management Roadmap Assess Your AI Maturity Build Your Data Practice and Platform Sprint Toward Data-Driven Culture Using DataOps Consolidate Your Data Centers Build a Data Integration Strategy

Build your AI capabilities

Design Your AI Target Operating Model (Re)Calibrate Your IT Workforce for AI Get Ready to Deliver AI Services AI Workforce Development Program - Training Core Capability Mapping Tool Visualize the IT Operating Model

Design your AI architecture

Create an Architecture for AI Generative AI Meets Enterprise Architecture Select the Ideal Infrastructure for Your AI Workload Wireframe Your Generative AI Solution Design Leverage Metrics and Benchmarks to Evaluate LLMs Design an Enterprise Architecture Strategy Exponential IT for Service Planning and Architecture

Develop proprietary models

Leverage Metrics and Benchmarks to Evaluate LLMs

Streamline your AI operations

Deploy AIOps to Improve IT Operations Exponential IT for Infrastructure and Operations Develop Infrastructure & Operations Policies and Procedures

Establish an analytics function

Build a Reporting and Analytical Insights Strategy Build a Data Pipeline for Reporting and Analytics
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