- Organizations need to undergo fast and effective changes to remain relevant.
- Changes are occurring with increased frequency.
- There’s a high dependence on IT to succeed at these changes.
- Yet, changes are still more likely to be unsuccessful than successful.
Our Advice
Critical Insight
- Organizational Change Management is not about creating a “Communications Plan” just before go-live. It is about making sure every change delivers value by driving user adoption and ensuring solutions are appropriate and understood.
- One size does not fit all. Managing organizational change does not mean adopting every recommendation from best-practice OCM frameworks. Build your OCM canvas with activities that suit your change and organization.
- OCM should go back to the origin of the idea and support and engage people throughout the process, rather than last minute OCM approaches or starting OCM only when encountering resistance. Doing the right thing at the right time is critical for success.
Impact and Result
Successfully adopting and sustaining changes, and realizing the intended benefits through:
- Ensuring that OCM is actively considered from beginning to end, from assessing impacts and empathizing with impacted groups to understand their needs all the way to making change “normal practice”.
- Breaking changes into digestible components to make it manageable. Organizational Change Management does not need to be complex. Setting short term goals will help the change process go smoothly and achieve success.
- Planning for the unexpected. Working with people brings different challenges that must be addressed, consider the emotional, behavioral, and cultural factors that foster resistance and inhibit adoption.
- Taking the time upfront to be planful about a sustainment strategy and refining it accordingly along the way to prevent resorting to old behaviors.
Workshop: Drive Adoption and Sustain Transformational Change
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Answer “Why and What?”
The Purpose
Assess the organization’s OCM maturity and the drivers forcing the organization to change.
Key Benefits Achieved
- Understand organization’s current strengths and weaknesses regarding OCM, the purpose of the chosen change, and develop a compelling future-state vision.
Activities
Outputs
Assess the current OCM maturity.
- Cultural readiness and process maturity results
Define the change pilot.
Identify change drivers, value sources, and create a purpose statement.
- Purpose statement
Create a change vision statement.
- Vision statement
Module 2: Prepare and plan the change
The Purpose
Assess impacts, risks, analyze impacted groups to identify the required change team and break change into critical change moments.
Key Benefits Achieved
- Clear understanding of impacts, risks, and impacted groups’ needs.
- Defined change team, roles, and responsibilities.
- Overall change broken into digestible critical change moments with identified metrics.
Activities
Outputs
Assess organizational change impact.
- Identified impacts and risks
- Risk score and rating
Analyze impacted groups/individuals.
- Impacted groups/individuals map
- Impacted groups/individuals network
Define the change team and roles.
- Identified change team and RACI matrix
Break change vision into critical change moments.
- Critical change moments, owners, targeted dates, dependencies, success criteria and celebrations
Identify success metrics.
- Defined success metrics
Module 3: What to expect during the change process
The Purpose
Create tailored communications, training, resistance management and feedback gathering plans.
Key Benefits Achieved
Tailored plans to fulfill impacted groups/individuals needs rather than leaders’ guesses.
Activities
Outputs
Create a communications plan.
- Communications plan
Identify gaps and plan for required training.
- Training plan
Define resistance management tactics.
Define feedback gathering and evaluation methods.
- Feedback gathering plan
Module 4: Achieve and sustain the intended value
The Purpose
Plan upfront a sustainment strategy.
Key Benefits Achieved
Clearly identified required sustainment components and plans to implement them.
Activities
Outputs
Identify the required sustainment components.
- Sustainment plan
Plan for post-project sustainment, and benefits realization accountabilities.
- Accountabilities and RACI matrix for benefits realization after the project is closed