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Customer Intelligence Platforms

Customer Intelligence

What is Customer Intelligence Platforms?

Customer Intelligence platforms gather and analyze data from both structured and unstructured sources regarding your customers, including their demographic/firmographic details and activities, to build deeper and more effective customer relationships and improve business outcomes.

Common Features

  • Audience Segmentation
  • Audience Demographics
  • Conversion Analysis
  • Customer Journey Modelling
  • Cross Channel Attribution Analysis
  • Predictive Analytics
  • Anomaly Detection
  • Real Time Workflow Automation
  • Data Visualization
  • Metadata Management
  • API Framework

Top Customer Intelligence Platforms

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 13
Next Award: Sep 2025

Top Customer Intelligence Platforms 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Semrush

Semrush

Composite Score
8.8 /10
CX Score
8.9 /10

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

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Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Continually Improving Product
Badge Winner
Badge Winner
Composite Score
8.7 /10
CX Score
9.0 /10

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Trustworthy
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.9 /10

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Friendly Negotiation
Badge Winner
Composite Score
8.3 /10
CX Score
8.4 /10

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair
Badge Winner
Google

Looker

Composite Score
8.2 /10
CX Score
8.3 /10

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

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Pros

  • Acts with Integrity
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
Badge Winner
Adobe Systems

Adobe Analytics

Composite Score
8.1 /10
CX Score
8.3 /10

It might be a campaign that’s underperforming. Or you need to know which content will inspire your customer. Maybe you just want time to look for the insights that really matter — the ones only you can find. Whatever the challenge — from basic web tracking to creating a culture of insight where data is infused into every action on every team — Adobe Analytics can help.

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Pros

  • Respectful
  • Performance Enhancing
  • Continually Improving Product
  • Helps Innovate
Badge Winner
Badge Winner
Composite Score
7.6 /10
CX Score
7.9 /10

A single solution for business intelligence and collaborative planning, enhanced with the power of predictive analytics and machine learning technology. SAP Analytics Cloud delivers all the analytics capabilities you need – business intelligence (BI), planning, and predictive analytics – in a single solution. Harness the latest technologies and give everyone in your organization the ability to discover actionable insights in real time.

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Pros

  • Trustworthy
  • Respectful
  • Includes Product Enhancements
  • Continually Improving Product
Badge Winner
Composite Score
7.6 /10
CX Score
7.7 /10

Audiense Insights allows you to identify and understand any audience, no matter how specific or unique it is to conduct social audience analysis. Effortlessly combine numerous filter options when you create a report, such as user profiles, affinities, demographics and job roles, creating highly personalised audience segments.

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Pros

  • Reliable
  • Trustworthy
  • Client Friendly Policies
  • Fair
People Pattern

People Pattern

Composite Score
7.4 /10
CX Score
7.7 /10

People Pattern is a Software as a Service platform that supplies meaningful Audience Insights to the world’s biggest brands. Via semi-supervised machine-learned algorithms and natural language processing, People Pattern turns vast, messy public expression into actionable persona sets, helping brands gain an edge in the race to win, retain and serve customers. People allows you to find, understand and activate quality customers.

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Pros

  • Unique Features
  • Caring
  • Respectful
  • Client's Interest First
Badge Winner
Composite Score
7.4 /10
CX Score
7.6 /10

Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.

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Pros

  • Respectful
  • Security Protects
  • Reliable
  • Helps Innovate
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