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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack’s strategic alliance,...
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The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
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ManageEngine has released version 10.5 of ServiceDesk Plus MSP, with a new UI and new features including MSP Business Dashboard, Time Sheet, and field service management.
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Application management is the foundation for creating an exceptional customer experience by emphasizing cross-functional accountability for business value and product and...
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Read this Executive Brief to understand why a strong application management practice is critical for IT's success.
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This storyboard will help you build a strong application management foundation with good practices.
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This tool, associated with Streamline Application Management, will help you assess the maturity of your application management practice.
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This phase of the Streamline Application Management blueprint will help you define your application management expectations and goals.
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This phase of the Streamline Application Management blueprint will help you build your optimization roadmap.
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