Tagged - service desk

Service Desk Process Standardization Diagnostic Tool

While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.

Service Desk Software TCO Comparison Tool

This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...

Service Desk Performance Tracking Tool

The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...

Configuration Item Record

This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...

Service Catalog SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.

Service Desk SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.

Availability and Reliability SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.

Build an Internal SLA Project Charter Template

Set expectations for scope, resource requirements, and target dates for building the internal SLA.

Internal SLA Process Flowcharts

Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.

SLA Project Roadmap Tool

Document the projects that will improve current service levels and better satisfy the needs of the business.
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