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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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