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This phase of the Streamline Application Management blueprint will help you build your product backlog governance, and target state application management processes and...
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This phase of the Streamline Application Management blueprint will help you build your optimization roadmap.
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Micro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in...
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ServiceNow has mastered the art of implementing subtle license changes and price adjustments with each major release of its software, resulting in regular price increases...
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Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide...
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SolarWinds has announced its three big priorities for second half of 2019. These include MSP, service desk, and cloud-based application management.
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This template will help you document the service support strategy as you work through the project blueprint.
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ServiceNow Madrid will have improved mobile device capabilities. These benefits will take effort, but should be worth the investment.
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ServiceNow’s growth and product diversification clearly indicates the areas in which it needs its customers to engage, grow, and expand. To obtain the best possible...
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