Tagged - service desk

Availability Internal Service Level Agreement Template

Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.

Service Catalog Internal Service Level Agreement Template

Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.

Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.

Service Desk Case Study of Olmsted Medical Center

Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...

Change Description Form

Use this template to outline the details of a major departmental or organizational change.

Stakeholder Analysis Tool

Use this tool to help you map concerns to the relevant stakeholders, and plan IT department effort.

Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing is hardly a new idea, many...
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