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Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
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Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
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Use flowcharts and checklists to create effective SOP documents.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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