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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Review the full DR plan annually to identify changes that weren’t captured via day-to-day change management.
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Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.
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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Use this training deck to deliver customer service training to your IT service desk team.
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening...
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