COVID-19 Daily Summary – March 18, 2020: Build Your Pandemic Response Plan

Our analysts are standing by around the clock to answer your questions and help you build and implement your pandemic response plan. Call us now to schedule your...

Pandemic Response Risk Assessment

Use this tool to guide your assessment of risks and issues related to the pandemic response.

Crisis Management: Guidance for Handling Your Service Desk

In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their...

COVID-19: Take These Four Steps Now to Weather the Storm

The reality of our new world is finally sinking in, with COVID-19 sprawling across the globe. The actions you take now will determine how well organizations will weather...

COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service Portal

The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...

Develop a COVID-19 Pandemic Response Plan Storyboard

COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.

Pandemic Response Plan Example

Modify this example to create your pandemic response plan.

Work-From-Home Requirements Tool

Identify business and IT requirements to support work-from-home initiatives as part of your pandemic response plan.

Emergency Remote Work Policy

This template codifies your emergency remote work plan into a policy document.

Emergency Remote Work Plan Checklists

This tool provides checklists for emergency remote work, from "day one" to "one-to-two weeks."
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