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ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
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Zerto has enhanced its Azure integration to reduce achievable RTOs and recovery cost. Specifically, Zerto’s latest release leverages Azure’s native Virtual Machine...
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Quantivate’s new GUI modernizes the interface, but more importantly adds features that improve consistency and usability.
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This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
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This template will help you document the service support strategy as you work through the project blueprint.
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Zerto now provides a DR and backup solution with the addition of long-term retention (LTR). This puts data protection on a continuum from short-term retention (to enable...
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Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...
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SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.
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Call trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an...
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Understand what you can get from a BCM tool, and then evaluate based on your specific requirements. Due to the maturity of the market, many products will check your...
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