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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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Customer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip.
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Use this document as a guideline to develop or review your emergency response plans.
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Ayehu gives users a helping hand in building workflows. The firm’s strategy aligns with a trend in the automation market, in which vendors are competing over usability...
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Modern business continuity planning is complicated. Ideas from chaos engineering can help test resiliency, but only if you have a mature BCP.
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ServiceNow announced a change in leadership that will happen by end-of-year 2019.
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Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide...
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San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.
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Spiceworks – which operates a community of IT professionals, marketplace, and free apps – has agreed to be acquired by Ziff Davis B2B, but says it will continue to...
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Rundeck markets itself as an enabler of self-service IT operations. This marketing strategy aligns with the transition of IT operations from order-takers to engineers....
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