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AIOps Platforms

AIOps

What is AIOps Platforms?

AIOps is a combination artificial intelligence and machine learning to monitor, analyze, automate, and enhance various aspects of IT operations. AIOps platforms help IT leaders improve their processes, tasks, and decisions by using a high volume of data. Such improvements lead to reduction of service disruptions, improvement of timeliness, and enhancement of customer service.

Common Features

  • Analyze Activity Data
  • Analyze Discovery Data
  • Machine Learning
  • Data Visualization
  • Explainable and Trainable Algorithms
  • Event & Alert Management Automation
  • Incident Management Automation
  • Problem Management Automation
  • Change Control Automation
  • Performance & Capacity Management Automation
  • Security Operations Automation
  • Operational Task Automation

Top AIOps Platforms

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 10
Next Award: Jul 2025

Top AIOps Platforms 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.8 /10

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Badge Winner
Badge Winner
BigPanda

BigPanda

Composite Score
8.0 /10
CX Score
8.2 /10

Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps businesses prevent and resolve IT outages with their platform for Event Correlation and Automation, powered by AIOps, improving service availability, reducing costs, and giving their teams time back for digital transformation.

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Pros

  • Fair
  • Reliable
  • Saves Time
  • Helps Innovate
Badge Winner
Cisco Systems

AppDynamics

Composite Score
8.0 /10
CX Score
8.3 /10

AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

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Pros

  • Client Friendly Policies
  • Fair
  • Altruistic
  • Acts with Integrity
Badge Winner
Badge Winner
New Relic

New Relic

Composite Score
7.9 /10
CX Score
8.2 /10

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

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Pros

  • Performance Enhancing
  • Inspires Innovation
  • Altruistic
  • Generous Negotitation
Badge Winner
Badge Winner
Composite Score
7.9 /10
CX Score
8.0 /10

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

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Pros

  • Helps Innovate
  • Fair
  • Unique Features
  • Effective Service
Composite Score
7.8 /10
CX Score
8.1 /10

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

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Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate
Badge Winner
Composite Score
7.6 /10
CX Score
8.1 /10

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

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Pros

  • Respectful
  • Friendly Negotiation
  • Reliable
  • Performance Enhancing
Badge Winner
Badge Winner
Datadog

Datadog

Composite Score
7.6 /10
CX Score
7.9 /10

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

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Pros

  • Continually Improving Product
  • Enables Productivity
  • Acts with Integrity
  • Performance Enhancing
Badge Winner
Badge Winner
Composite Score
7.1 /10
CX Score
7.3 /10

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

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Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Fair
Badge Winner
Moogsoft

Moogsoft

Composite Score
6.8 /10
CX Score
6.9 /10

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

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Pros

  • Efficient Service
  • Includes Product Enhancements
  • Continually Improving Product
  • Caring

Cons

  • Under Delivered
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