Traditional smart city approaches have focused on urban issues, leaving rural and regional governments out. These communities are interconnected and need to be collectively intelligent, requiring a shift from isolated initiatives to collaborative models.
Collaborative smart community development enhances quality of life, promotes sustainability, and fosters social cohesion. Leveraging data analytics and ensuring equitable broadband access connects communities in physical and digital realms.
Local government leaders must leverage AI and implement sound GIS solutions to create smart communities. These technologies can improve decision-making and resource allocation and provide personalized services to constituents.
Enable communities to benefit from digital services and foster social inclusion by ensuring equitable access to broadband across rural and urban divides.
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Build an IT Strategy for Local Government
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AI Use Case Library for Local Government
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Municipal Fiber Networks
Navigate the Digital ID Ecosystem to Enhance Customer Experience
Empower Members Through Digital Engagement
Local governments often struggle with vendor management due to a lack of governance, leading to inefficiencies, increased risks, and higher costs. Without proper oversight, vendor relationships can become strained, compliance issues may arise, and the quality of service delivered can suffer. This hinders transparency, accountability, and the ability to adapt to a dynamic environment.
Proper vendor management is crucial for local governments to control costs, mitigate risks, and comply with regulations. It ensures high-quality service delivery, fosters positive vendor relationships, and promotes transparency and accountability. This strategic approach optimizes resource allocation and enhances flexibility in a constantly changing environment.
Define a governance structure for the vendor management program, including roles, responsibilities, decision-making processes, and progress metrics, alongside a vision statement.
Conduct a thorough assessment of the current vendor landscape and existing relationships. Identify all vendors, contracts, and services in use, as well as any gaps or areas for improvement. Categorize vendors based on their criticality and track costs and deliverables over time.
Vendor Management Research Center
Use Info-Tech’s vendor management tools, templates, and processes to improve performance, reduce risk, and maximize return on investment.
Drive Successful Sourcing Outcomes With a Robust RFP Process
Jump Start Your Vendor Management Initiative
Reduce Risk With Rock-Solid Service-Level Agreements
Managing multiple cloud environments from different providers adds complexity to IT operations. A hybrid multicloud strategy combines public cloud services, private cloud infrastructure, and on-premises resources to leverage benefits while mitigating risks.
A hybrid multicloud strategy optimizes performance, reduces risks, and ensures flexibility. It enhances IT operations, improves service delivery, and adapts to a rapidly changing technological landscape.
Assess current IT infrastructure and develop a scalable, flexible architecture integrating on-premises, private, and public cloud resources. Ensuring the architecture is scalable, flexible, and interoperable across cloud environments.
Establish data management policies and a security strategy with controls like identity management, encryption, and compliance with regulations to govern the storage, access, sharing, and protection of data in the hybrid multicloud environment.
Define Your Cloud Vision
Document Your Cloud Strategy
Design Your Cloud Operations
Simplify Your Journey to Become a Digital Government by Building Cloud Proficiency
Local governments are prime targets for cyberattacks due to aging systems and skill gaps. Cybersecurity isn't a one-time purchase or policy; it requires robust processes, effective technologies, and advanced skill sets tailored to the specific structure of city, regional, county, or rural governments.
Protecting information is crucial for all levels of government. Publicized security incidents can erode public trust and bring into question the effectiveness of government operations. Effective cybersecurity measures are essential to safeguard data, ensure compliance, and maintain the integrity of government services.
Develop a systematic approach to cybersecurity, identifying threats, vulnerability, and consequences. This ensures that investments in control measures are appropriate to the risks faced by the agency.
Work with public sector executives, IT leaders, and legislative officials to improve the visibility and understanding of the community's cybersecurity posture and risk exposure.
Security & Privacy Research Center
A holistic approach to building an agile, robust security program.
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Local Government Cybersecurity Report
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Local Government Endpoint Protection Report
Addressing the Cybersecurity Talent Shortage in Government
State/Provincial Government Cloud Access Security Broker Report
Local governments struggle to meet the growing demand for accessible and user-friendly digital services. Creating seamless and equitable digital experiences that are intuitive, secure, and build trust while also addressing complex requirements and ensuring robust authentication for transactions involving sensitive data is a growing challenge.
Digital services must improve equitable access to government services and participation in democratic processes. Ensuring robust authentication and redesigning service delivery processes are crucial for reducing touchpoints, meeting service level expectations, and building accessibility and security by design.
Use human-centered design, personas, and empathy mapping to identify the best value streams and use cases for digital service delivery. This includes creating user-friendly interfaces and mobile applications.
Identify and address potential areas of conflict such as privacy, legal, technical, and compliance/security issues. Map value streams, shared capabilities, and conflict areas against a digital government reference architecture.
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Digital Strategy – Best Practices to Establish a Clear Role for Local Government IT
Build Digital Capability in the Public Sector by Hiring the Right Talent
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Gov 2.0: Government as a Platform
Maximize the Value of IT Across Enterprise Portfolios
Formalize Your Digital Business Strategy
The potential of AI in local government scenarios has both excited and concerned technologists and policymakers. The rapid advancement of AI technologies requires governments to navigate issues related to data privacy, ethical use, and the potential displacement of workers.
AI can revolutionize local government operations, enhancing efficiency and service delivery. Understanding and leveraging these technologies is crucial for staying ahead in a rapidly evolving technological landscape.
Incorporate an AI strategy into the broader IT strategy and roadmap. This includes understanding and communicating to leadership the differences between AI and generative AI and establishing responsible AI policies.
Identify viable use cases for AI and generative AI, from constituent service delivery automation to threat detection and process automation. Use capability maps to identify candidate opportunities and initiatives.
Artificial Intelligence Research Center
Augment the power of your organizational DNA through machine learning and artificial intelligence.
Exponential IT Research Center
To keep pace with the exponential technology curve, adopt an Exponential IT mindset and practices.
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AI Use Case Library for Local Government
Develop Responsible AI Guiding Principles
Govern the Use of AI Responsibly With a Fit-for-Purpose Structure
Local governments face significant challenges in modernizing applications to stay efficient and effective. There is often no framework to communicate and justify modernization efforts. Additionally, some users are resistant to change, and competing priorities can undermine the value of modernization.
Application modernization is essential to holistically serve the needs of the community. It ensures that government services are efficient, effective, and capable of meeting the demands of constituents, staff, and the organization as a whole.
Guide modernization efforts and ensure alignment with organizational objectives by gaining a grounded understanding of the digital application and prioritizing attributes against digital business goals.
Obtain a thorough view of the organization and technical complexities, risks, and impacts. Employ the right modernization techniques based on the organization's change tolerance, ensuring a smooth transition.
Make the Case for Legacy Application Modernization
Address the Risks Posed by Legacy Applications
Modernize Your Applications
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Local Government Service Modernization Report
Application Portfolio Assessment: End User Feedback
Application portfolio management is nearly impossible to perform without an honest and thorough understanding of end user sentiment toward IT software. Develop data driven insights to help you decide which applications to retire, upgrade, re-train on or maintain, to meet the demands of the business.Traditional incentives like pensions and job security are losing appeal as candidate and employee expectations evolve. The highly structured and often unionized nature of the public sector workforce favors seniority, slowing down upward mobility for skilled new talent.
Offering flexible hiring and work models, agile governance structures, and cross-agency talent pools allows the public sector to remain competitive in the job market. These changes create a more attractive work environment and provide opportunities for skill growth and career advancement.
Learn about IT workforce trends and their effects on the organization. Gauge the impact of these trends on specific capabilities to stay ahead of challenges and opportunities.
Offer ongoing training and professional development, especially leadership programs. Assign IT professionals to challenging and meaningful projects that align with their interests to keep them engaged and motivated.
Addressing the Cybersecurity Talent Shortage in Government
IT Talent Trends 2024
State/Provincial Government IT Staffing Benchmarking Report
Industry Reference Architecture for Provincial Government
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Local Government Service Modernization Report
Strategically and effectively manage valuable data assets is challenging for local governments. Ineffective data management can lead to poor decisions, missed opportunities for engagement, and critical cybersecurity risks.
Proper data management ensures that local government can leverage data assets to enhance operational efficiency and service delivery. Effective data governance and management are crucial for making informed decisions, improving experiences, and mitigating cybersecurity risks.
Ensure data initiatives support the broader objectives of the organization by aligning data management plans with agency requirements and strategic goals.
Unite IT and the organization in managing data assets by developing a collaborative plan. This plan should be scalable and adaptable to evolving needs.
Data and Analytics Landscape Research Center
Negotiate the data and analytics disciplines to unlock the true value of your data.
Data Culture Report
Defining the ultimate measure of data culture for your organizational needs.
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Gov 2.0: Government as a Platform
Ineffective technology development and implementation can negatively impact the frontline experience and the relationship between public safety professionals and the communities they serve. Traditional approaches to innovation and technology delivery often fail to meet the needs of front-line staff and the community, facing intense scrutiny regarding their technology choices.
Effective technology in public safety is essential for enhancing the efficiency and safety of front-line staff, improving community relations, and ensuring public trust. High levels of maturity in governance, deployment, community engagement, and management of technology are necessary to meet these goals.
Prioritize capabilities and value over technology type. This strategic shift-left approach ensures that strategic priorities are addressed at the front end of technology initiatives.
Tackle systemic funding model challenges that delay the acquisition of technologies by balancing the need for robust governance with an organizational sense of urgency.
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COPS Business Reference Architecture
Responsible Use of AI in Policing
AI and AI-Related Use Case Library for Community-Oriented Policing Services
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Maximize the Frontline Experience: The Human Side of Technology in Policing
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Where's the Infrastructure? The Storage Conundrum of Police Body Cameras
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The Body Cameras Are Rolling, but Is Your Law Enforcement Agency Ready for the Data Management Challenges Ahead?
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Tony Ventura, Director, Information Technology Services, Peel Regional Police
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