Mapping Success

• Acknowledging the critical need for governments to adopt GIS technology to address urban/rural challenges effectively and enhance service delivery.
• Understanding the key priorities of leveraging GIS in government operations, such as improving operational efficiency, enhancing service delivery, and promoting sustainable development.
• Recognizing the foundational capabilities required for successful GIS implementation in government, including robust data governance, spatial literacy among staff, data security, and fostering a culture of data-driven decision-making to optimize resource allocation and improve citizen engagement.

Leverage a Rapid Application Selection Framework to Support Youth and Family Services Agencies

• Multifaceted Approach: A multifaceted, best-practices approach is essential to address system modernization challenges.
• Collaborative Effort: Cooperation between youth and family services agencies, tech companies, and supportive communities (e.g. foster care networks) is crucial.
• Stakeholder Engagement: Stakeholders can work collaboratively to design comprehensive solutions that aid in the protection of youth and provide support for families.

Co-Create the Future of Smart Cities and Communities

By implementing the framework and readiness assessment outlined in the research, communities can enhance their capacity to develop effective smart city and community initiatives. This leads to improved stakeholder engagement, better alignment of initiatives with local needs, and the creation of resilient, inclusive environments. Ultimately, the successful integration of technology and innovative practices will enhance the quality of life for residents, promote sustainability, and drive economic growth within the community.

Implement Whole-of-Government Cybersecurity Governance

• The first phase of this project will help you establish or refine your security governance and management by determining the accountabilities, responsibilities, and key interactions of your stake holder groups.
• In phase two, the project will guide you through the implementation of essential governance processes: setting up a steering committee, determining risk appetite, and developing a policy exception-handling process.

Empowering Health Management Technologies for Underserved Populations

• Addressing digital literacy and building trust in digital health are crucial steps toward ensuring that the benefits of digital innovation are equitably distributed.
• Implement Info-Tech digital health access methodology, which includes five pillars of digital health access and addresses the gaps in digital and telehealth equity through strategy.
• Info-Tech’s strategic methodology provides guidance to help ensure that digital health technologies are accessible, understandable, and reliable and can pave the way for a more inclusive digital health ecosystem within the communities that your organization serves.

Priorities for Adopting an Exponential IT Mindset in Local Government

• Recognize the urgency of adopting Exponential IT across local government to combat citizen-centric service disruptions.

• Comprehend the highest priorities of Exponential IT in local government that are being adopted today to transform service delivery, operations, and policymaking.

• Acknowledge the foundational capabilities and maturity required to begin an effective Exponential IT transformation, resulting in value creation across the local government enterprise.

COPS Business Reference Architecture

• Demonstrate the value of IT’s role in supporting your organizational capabilities for community-oriented policing services while highlighting the importance of proper alignment between organizational and IT strategies.
• Apply Level 2 business reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your organization’s business operations.
• Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments to identify opportunities and to prioritize projects.

Responsible Use of AI in Policing

• Info-Tech’s guidance provides for meticulous data curation, transparency, and ongoing bias mitigation efforts in AI model development.
• Within the context of the COPS Business Reference Architecture portfolio, Info-Tech’s responsible AI implementation strategy:
  • Identifies core responsible AI principles as sources of value to strategically address challenges and safely, securely, and fairly implement initiatives.
  • Jump-starts the idea generation process during the initiative development phase.
  • Offers six insights for responsible use of AI in policing.
  • Provides next steps toward Ai-driven initiative integration and implementation.
  • Builds in safeguards to foster public trust and community engagement.

Responsible AI Primer and Playbook for Public Health and Healthcare Organizations

This playbook provides a list of activities and deliverables required for the successful deployment of AI solutions in public health and healthcare practice. Info-Tech’s human-centric, value-based approach is a guide for deploying AI applications and covers:

• Establishing responsible AI guiding principles
• Using the AI Maturity Model
• Prioritizing candidate AI–based use cases
• Developing policies for usage
• Getting started with AI value–based initiatives

AI and AI-Related Use Case Library for Community-Oriented Policing Services

• Info-Tech’s guidance provides for meticulous data curation, transparency, and ongoing bias mitigation efforts in AI model development.
• Within the context of the COPS Business Reference Architecture portfolio, this AI use case library:
  • Identifies potential sources of value to strategically operationalize use case capabilities
  • Jumpstarts the idea generation process during the capability development phase
  • Provides next steps toward Ai-driven use case integration and implementation, and
  • Builds-in safeguards to foster public trust and community engagement.

Interoperability: The True Power Behind the Digital Front Door

Recognizing the critical need for interoperability as the key for advancing healthcare outcomes, Info-Tech’s approach focuses on a comprehensive and adaptive strategy, including eight key insights to unlock the full potential of the digital front door. We propose the implementation of standardized data formats and protocols that enable seamless communication between disparate systems. Embracing modern technologies such as HL7 FHIR (Fast Healthcare Interoperability Resources) and SMART on FHIR, our solution facilitates the secure exchange of health information while adhering to stringent privacy standards.

Build an IT Strategy for Local Government

Follow Info-Tech’s approach to developing a strong IT strategy for local governments:

• Use Info-Tech’s local government–focused approach to discern the organizational context.
• Clearly communicate to government executives how IT will support the government’s key objectives and initiatives using the Local Government IT Strategy Presentation Template.
• Use Info-Tech’s prioritization tool to help make project decisions in a holistic manner that allows for the selection of the most-valuable initiatives to become part of the IT strategic roadmap.

Use Artificial Intelligence and Machine Learning to Improve Population Health Outcomes

In this research, we provide several ways to overcome AI challenges including:

• Guidance on governance and building the right AI team
• Trends in AI adoption
• Best practices among global AI leaders
• AI/ML tools and technology recommendations
• An AI Readiness Framework
• A seven-step guide to getting started with AI
• Capabilities assessment to identify AI opportunities across your organization

The New Power of Accountable Care Organizations

By fostering collaboration, incorporating provider perspectives, and leveraging technology and data-driven solutions, it is possible to find common ground and develop strategies that prioritize patient wellbeing while effectively managing population health and healthcare costs.

Info-Tech offers four key insights and an 8-step guide to building an ACO, highlighting the critical role each stakeholder plays, and makes recommendations on how the ACO can effectively work toward achieving its goals of delivering patient-centered, cost-effective, and high-quality care while maintaining healthcare services workforce satisfaction.

Getting to Automated Surveillance and Location Intelligence in Public Health Practice

Improvements across the public health and healthcare ecosystem will be realized by:

• Investing in data management technologies and resources.
• Using preventive safeguards and notifications in all data systems.
• Offering data and compliance training to all providers.
• Using tools to quantify and qualify data.
• Ensuring that AI tools are developed using high-quality data that is representative of the population.
• Ensuring that AI tools are developed with a focus on reducing bias.
• Increasing transparency, improving data sharing, and ensuring that AI tools are developed with privacy and ethical considerations in mind.

Build Ransomware Resilience in State and Provincial Government

To prevent a ransomware attack:

• Conduct a thorough assessment of your current state, identify potential gaps, and assess the possible outcomes of an attack.
• Analyze attack vectors and prioritize controls that prevent ransomware attacks and implement ransomware protection and detection to reduce your attack surface.
• Visualize, plan, and practice your response and recovery to reduce the potential impact of an attack.

Interoperability Primer and Playbook for Public Health and Healthcare Organizations

Enterprise-wide operational improvements will be realized by:

• Building awareness and knowledge of interoperability definitions, types, and standards.
• Gauging the impact of interoperability through capabilities mapping by assessing the defining, supporting, and enabling capabilities for interoperability readiness.
• Learning about interoperability and how it affects both your organization as a whole and IT specifically, including challenges and opportunities.

Create an Agile-Friendly Project Gating and Governance Approach

• Create a project gating and governance approach that is Agile friendly and helps your organization realize the most benefit from its Agile transformation.
• Oversee your Agile projects with confidence by adjusting the level of support and oversight they receive based on their Agilometer score.
• Define a revised set of project gating artifacts that support Agile delivery methods.
• Adopt a “trust but verify” approach to Agile project gating that will reduce risk and help ensure value delivery.

Municipal Fiber Networks

• Create a common understanding of what is to be built, for whom, and why.
• Define what services will be offered and how they will be governed.
• Understand which assets you already have that can jump-start the project.

Build an ERP Strategy and Roadmap for Local Government

• Align the ERP strategy and roadmap with business priorities, securing buy-in from the business for the program.
• Identification of gaps, needs, and opportunities in relation to business processes; ensuring the most critical areas are addressed.
• Assess alternatives for the critical path(s) most relevant to your organization’s direction.
• Develop a roadmap that promotes structure and accountability by categorizing and prioritizing work initiatives, and by identifying resources, timelines, and investment.

Gov 2.0: Government as a Platform

Organizations that implement this project will draw benefits in following aspects:

• GaaP concepts and strategies
• Turning data into an asset: Open Data and APIs
• Turning digital assets into fuel for collaboration and innovation
• Enabling innovation: Open APIs and Co-creation
• Digital Services: Digital Identity, etc.
• Enabling Platforms: technology foundation

The Role of Social Determinants of Health in Value-Based Care Delivery

Main learning objectives:

• Develop awareness about the role of social determinants of health (SDOH) in value-based care delivery and how they are connected to "downstream" health outcomes.
• Learn four critical steps to connecting "upstream" SDOH conditions to "downstream" outcomes toward cost optimization and accountable care participation.
• Discover leading data sources and curated metrics that can be used in building prediction models for nowcasting, forecasting, and scenario modeling on beneficiary and overall population health.

Public Health Practice Business Reference Architecture

• Demonstrate the value of IT’s role in supporting the organization’s business capabilities while highlighting the importance of proper alignment between organizational and IT strategies.
• Apply reference architecture techniques such as strategy maps, value streams, and capability maps to design usable and accurate blueprints of your public health organization’s operations.
• Assess your initiatives and priorities to determine if you are investing in the right capabilities. Conduct capability assessments of core functions and essential services to identify opportunities and prioritize projects.